In your own company, government agency, or other organization, this incisive and poetic book will teach you how to measure things that you may have previously thought were “immeasurable,” such as technological risk, technology ROI, organizational flexibility, and customer satisfaction.
Format | Hardcover |
---|---|
Edition | 3rd |
Pages | 432 pages |
Item Weight | 1.55 pounds |
Dimensions | 16 x 2.79 x 23.37 cm |
ISBN-13 | 978-1118539279 |


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