Returns & Refund Policy
At yourbookstop.co.uk, we value your trust and strive to ensure a hassle-free shopping experience. If you are not fully satisfied with your purchase, please review our returns and refund policy below.
Return Policy
We accept returns within 15 days from the date you receive your order, provided the item meets the following conditions:
· The product must be unused, undamaged, and in its original packaging.
· Returns are only accepted for damaged, defective, or incorrect items. We do not process returns due to personal preferences, incorrect selection, or change of mind.
· Items must be shipped back to the return address provided via email in the original packaging (if available).
Important Notes:
· Shipping fees are non-refundable, except in cases where we fail to meet our Express or Next-Day delivery guarantees. In such cases, the shipping cost will be refunded.
· Customers are responsible for the return shipping costs.
· Refunds are processed within 2-3 business days once the returned item has been inspected.
Exchange Policy
If you receive a damaged, defective, or incorrect item, we will replace it at no additional cost. To request an exchange, please contact us within 15 days of receiving your order.
Exchange Process:
1. Pack the item securely in its original packaging (if available).
2. Ship it back to us using the return address provided in your email.
3. Once we receive and verify the returned item, a replacement will be dispatched at no extra charge.
Bulk Orders:
For bulk orders, exchanges are only applicable to damaged items. We will replace only the affected units, not the entire order.
Non-Returnable Items
· Items that do not match our product listings or appear to be counterfeit.
· Products that are used, altered, or missing original packaging.
Refund Policy
Approved refunds will be issued to the original payment method used at checkout. Refunds typically take 2-3 business days to process after the returned item has been inspected.
Order Cancellations
· Orders can be cancelled before dispatch by contacting customer support.
· Once an order has been shipped, it cannot be cancelled, and the return policy will apply instead.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please notify us within 48 hours of delivery. Send an email with images or proof of damage, and we will arrange for a replacement or refund.
Customer Responsibilities
· Ensure that returned items are securely packed to avoid damage in transit.
· Returns and exchanges must be shipped via a reliable courier service to the return address provided in your confirmation email.
Contact Us
For any return, refund, or exchange inquiries, please reach out to us at support@yourbookstop.co.uk. Our team is happy to assist and will respond as quickly as possible.
